Effective Date: February 11, 2025

Welcome to Sarvakia! These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from Sarvakia, you agree to comply with these terms.

1. General Terms

By using our website, you confirm that you are at least 18 years old or have legal parental consent. We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Product Information & Pricing

We make every effort to display our products accurately, but variations in color and design may occur. Prices are subject to change without prior notice. Sarvakia reserves the right to refuse or cancel any orders due to pricing errors, stock unavailability, or suspected fraudulent activity.

3. Orders & Payments

Orders are processed once payment is confirmed. We accept various online payment methods. In case of failed transactions, customers should reach out to our support team. We reserve the right to cancel orders if fraudulent activity is suspected.

4. Shipping & Delivery

We aim to deliver products within the estimated time frame; however, delays may occur due to unforeseen circumstances. Customers must provide accurate shipping details. Sarvakia is not responsible for lost shipments due to incorrect addresses. Any additional customs or duty fees (for international orders) must be borne by the customer.

5. Return, Exchange & Repolishing Policy

Our Return & Refund Policy applies to all eligible products (refer to the separate policy for details). A proper unboxing video is mandatory for all exchanges and returns. Lifetime repolishing services are available for traditional jewellery, subject to applicable charges and conditions.

6. Intellectual Property

All content, including images, designs, logos, and text, is the property of Sarvakia and may not be copied, distributed, or used without permission.

7. Limitation of Liability

Sarvakia is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. We are not responsible for allergic reactions or skin sensitivities caused by our jewellery materials.

8. Termination of Services

We reserve the right to terminate or suspend user accounts if fraudulent or abusive behavior is detected. Customers found violating our policies may be restricted from making future purchases.

9. Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 Email: support@sarvakia.com
📞 Phone: +91-9987536365

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service.